If You Receive Too Much Junk Email

Your email protection service blocks 95% of unwanted email. If more unwanted email than that is getting through, adjust your junk email filters to a more aggressive setting. (Then visit CSInet's Message Center regularly for a few days to verify that valid messages aren't being quarantined.)

If Valid Messages Are Quarantined

If too many valid messages are quarantined as junk email:

1. Add senders whose messages are regularly getting blocked to your Approved Senders list.
2. If you have any email aliases (alternate email addresses), make sure they are added to the email protection service. Contact your administrator to add them.
3. Adjust your junk email filters to a more lenient setting.

When to Use Sender Lists

Depending on your privileges, CSInet's Message Center might provide sender lists for allowing or blocking messages from individual senders, mail lists, or entire domains. You don't normally need to add addresses to these lists, as your junk email filters are highly accurate without them. However, there are a few cases when sender lists are useful.

• Add senders to your Approved Senders list if messages from the sender resemble junk email and have been falsely quarantined.
• If you belong to a mail list or newsgroup where different members email each other using the same TO address, you can put that TO address on your Approved Mailing Lists.

Warning: If you set up any of your other email addresses to forward email to your account, make sure these addresses are not on your Approved Senders list. If such an address is on the list, any junk email sent to the address will bypass junk filters and reach your inbox!