- Can I safely view contents of quarantined messages?
Yes. Clicking a message's Subject link to read it does not transfer the message to your inbox, so you can safely view contents of junk email at your CSInet Message Center without risking harm to your computer.
- How are messages identified as junk?
Before any message reaches your inbox, the email protection service evaluates it for junk-like content, and gives it a score indicating its probability for being junk email. The service then compares this score with tolerance levels set by your junk filters, and messages exceeding this tolerance are quarantined at your CSInet Message Center.
- Does anyone read my quarantined email?
No. All scanning and filtering is done automatically, in a matter of milliseconds, so nobody at your email protection service actually reads your messages.
- Is my information in CSInet's Message Center private?
Yes. All of your information in CSInet's Message Center, including personal information, email addresses, and message content, is kept strictly confidential. Your email protection service does not sell or make available to third parties any of your information in CSInet's Message Center.
- What kinds of viruses does CSInet's Message Center block?
CSInet's Message Center blocks viruses, worms, and other types of malicious file attachments, which are quarantined on the Viruses tab. CSInet's Message Center uses highly accurate anti-virus technology to identify virus-infected messages and prevent them from reaching your inbox.
- How often is CSInet's Message Center’s anti-virus protection updated?
CSInet's Message Center checks for virus protection updates once every minute, so you can be sure that you’re protected from the latest security threats.
- How can I get support for CSInet's Message Center?
If you encounter a problem or need help with CSInet's Message Center, please contact your administrator.
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