I noticed I have E911 service, what do I need to know about it?

1. Since your phone service is dependent on your internet connection if you have any type of Internet or power outage then E911 will not be functional.
2. If you were to ever move then you would need to update your address with CSInet.

How long does the number porting process take?

1. It takes approximately 10 business days from the time CSInet receives all the signed paper work. CSInet also will need a copy of your most recent phone bill.

What does the stutter dial tone mean?

1. When you pick up your handset and you hear a stuttered dial tone before the actual dial tone it simply means you have new voicemail's.

How do I change my voicemail greeting?

1. Once you have logged into your voicemail you will be giving different menu options. You will want to choose 0 for Mail Box Options.
2. Next you will want to follow the voice prompts.

I prefer to use an answering machine over CSInet voicemail, how do I do that?

1. Simply call CSInet and we can disable voicemail on your account.

Can I use my alarm system with CSInet?

1. There are various types of alarm systems available to consumers. Some types will work with CSInet service while others will not.